Contact Us

Contact the AAP Team!

You can speak with an Academic Awareness Program (AAP) team member by using one of the methods below or calling 408.864.8388 (for the fastest response time, use our Help Desk)

If you are unable to connect with an AAP team member, please leave a voicemail with your full name, CWID, phone number, and a good time to reach you.
We're currently available both in person (on campus) and virtually Monday through Thursday from 9 a.m. to 5 p.m and Friday from 9 a.m. to 12 p.m.
Please see below for a list of office closures.

Online Help Desk

Use the Online Help Desk for a Quick Question

A staff member (not a counselor) from our team will review your question and respond through the online system.

Get Help Through De Anza CONNECT

Use De Anza CONNECT if you need help with campus resources, counseling appointments, drop-in sessions, Zoom, stress, or knowing where to start.

Follow these steps:

1. Click the De Anza CONNECT button.
2. Select the one inquiry that best matches your need.
3. Enter details about your question.
4. Submit your inquiry.
5. Wait for a response before submitting another inquiry.
6. Check your email for a link back to De Anza CONNECT.
7. Click the "Response" button at the bottom of the page to read the reply.
8. Reply in De Anza CONNECT if you have additional questions.

Log In to De Anza connect
Drop-Ins
Drop-In for 10-15 Minutes

Have a quick chat with an AAP counselor or Success Specialist – no appointment needed – during the hours listed below.

Zoom Drop-ins

Click the yellow bar that says "Drop In Via Zoom" to log in for a 10-15 minute online session during these hours

In-Person Drop-ins

For in-person drop-ins, please stop by the General Counseling office front desk during these hours. The General Counseling office is located in the Registration and Student Services (RSS) Building, Second Floor, Room 201

Drop-in Hours:

Depending on the day, you can stop by and speak with a Counselor or Success Specialist in-person or on Zoom. Please see below for details on when and where drop-in will be available:

Spring Quarter Drop-in Hours:
- Mondays: 10:00 AM to Noon (Counselor Zoom only, Specialist in-person)
- Tuesdays: 10:00 AM to Noon (Specialist only, Zoom and in-person)
- Wednesdays: 1:00 PM to 3:00 PM (Specialist only, Zoom and in-person)
- Thursdays: 12:00 PM to 2:00 PM (In-person only, Counselor and Specialist)
No Drop-in available on Tuesday, April 14th or Thursday, April 16th.

Summer Registration Extended Drop-in Hours:
- Monday, April 27: 10:00 AM to Noon (Zoom)
- Thursday, April 30:
  - 9:00 AM to 11:30 AM (In-person)
  - Noon to 2:00 PM (Zoom)
- Monday, May 4: 9:00 AM to Noon (Zoom)
- Thursday, May 7:
  - 9:00 AM to 11:30 AM (Zoom)
  - Noon to 2:00 PM (In-person)
Drop-in schedule is subject to change based on availability.

Drop In via Zoom

NOTE: Please keep in mind that drop-in hours can get busy. You will be seen on a first-come, first-served basis. Please be patient. Our team will be with you once it's your turn. We stop adding students to the queue 15-minutes before closing time.
Appointments
Make an Appointment

If you are part of a program or Learning Community that has its own counselors, please make an appointment with your program counselor. (You can find your program counselor listed in the Our Counselors directory.)

If you're not part of a program or Learning Community that has its own counselor, you can click the yellow bar below to schedule an appointment with an Academic Awareness Counselor:
- You must complete the AAP Student Self Assessment prior to your appointment with the academic counselor. It only needs to be submitted once per quarter so if you are scheduling a follow-up appointment with you counselor, you do not need to submit it again. Click this button to begin:
Self Assessment

Schedule Appointment

If appointments are not available, please use the AAP Help Desk to contact us.